Shipping policy

Shipping Policy – Artiova

At Artiova, every frame is handcrafted with care. Our shipping process reflects the time and attention given to each order.

1. Processing Time

  • Standard orders are prepared within 2–4 business days
  • Custom orders may take 3–7 business days depending on design and quantity

You will be notified once your order is ready for shipping.

2. Shipping Time

  • Delivery داخل مصر: 1–3 business days after dispatch
  • Delivery times may vary depending on location and courier service

3. Shipping Fees

  • Shipping cost is calculated based on location and order size
  • Final shipping fee is confirmed before order completion

4. Order Tracking

  • Once your order is shipped, you will receive:
    • Tracking number (if available)
    • Or confirmation message with delivery details

5. Delivery Policy

  • Please ensure your address and phone number are correct
  • Our courier will contact you before delivery

If the customer is unavailable:

  • A second delivery attempt may be arranged
  • Additional fees may apply

6. Packaging

All Artiova frames are carefully packaged to ensure:

  • Protection from damage
  • Safe delivery
  • Preserving product quality

7. Delays

While we aim to deliver on time, delays may occur due to:

  • High demand
  • Courier issues
  • Public holidays

We will always keep you informed.

8. Damaged Shipments

If your order arrives damaged:

  • Contact us within 24 hours
  • Send clear photos of the issue

We will arrange a replacement or solution immediately.